Provider Success Manager

Remote

Contracted

Entry Level

Provider Success Manager (Contractor)

Turn Referrals Into Impact

Manatee is a virtual mental health clinic for kids and families. We partner with pediatricians, partners and health systems to connect families to care, fast. As a Provider Success Manager, you’ll be the engine behind that connection. This is a remote, flexible 1099 role ideal for someone who thrives in a fast-moving, goal oriented and mission-driven environment.

What You’ll Do:

Own the Referral Flow: Track incoming referrals, reach out to families, and guide them into care—quickly and compassionately.
Be the Face of Manatee: Communicate with referring providers, build trust, and send updates that keep them coming back.
Own the Referral Partner Lifecycle: Convert a physician's first referral into an ongoing partnership, proactively re-engage partners who have gone quiet and gather data to help understand what got in the way.
Keep it Moving: Manage follow-ups, respond to questions, and ensure every family receives timely support. Partner with the Family Care Team to provide follow-up outreach, provider support, and care coordination coverage.
Spot the Gaps: Help us improve processes and boost referral conversion.

What You Bring:

2+ years in care coordination, medical admin, or customer success—ideally in pediatrics or behavioral health
Warm, clear communicator (especially on the phone)
Obsessed with follow-through and documentation
Comfortable juggling multiple systems (CRM, EHR, email, etc.)
Able to work independently and hit daily targets

Why Manatee:

Mission: We make care happen for families who need it most.
Remote & Flexible: Work from anywhere, on your schedule.
Scale What Works: Be part of a fast-growing, referral-first model that’s already trusted by hundreds of pediatric practices.
Real Impact: Your work connects families to life-changing care, often in under 2 days.

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Do you have at least 2 years of experience in care coordination, medical administration, or customer success?*

This role requires meeting daily productivity targets (referral outreach, follow-ups, documentation) during standard business hours. Can you commit to consistent daily availability, Monday–Friday?*

Which best describes your relevant experience?* Pediatrics/pediatric behavioral healthAdult behavioral healthGeneral medical/healthcare admin or coordinationCustomer success (non-healthcare)Other

How many years of experience do you have working directly with referral management, patient/family outreach, or provider relationship management?*

Which systems have you used in a professional setting?
select all that apply* CRMEHRScheduling toolsNone of the above

This role involves frequent phone communication with families and referring providers, often navigating sensitive or stressful situations. Rate your comfort level with high-volume phone outreach.*

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Provider Success Manager

What You’ll Do:

What You Bring:

Why Manatee:

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